Question 1

What types of radiators do you manufacture?

Accepted Answer

We manufacture copper and aluminum radiators for trucks, heavy machinery (excavators, bulldozers, cranes), generators, buses, and custom industrial applications. We also produce intercoolers and oil coolers.

Question 2

Do you manufacture custom-sized radiators?

Accepted Answer

Yes. Custom manufacturing is one of our core services. We accept non-standard dimensions, special alloy requirements, and unique mounting configurations.

Question 3

What countries do you export to?

Accepted Answer

We export to 50+ countries including Germany, USA, UAE, Saudi Arabia, Russia, France, Poland, Netherlands, Brazil, and many more. We work with DDP, FOB, CIF, and EXW shipping terms.

Question 4

What is your minimum order quantity?

Accepted Answer

For standard models, the minimum order is 5 units. For custom production, the minimum is 10 units. Sample orders are evaluated separately.

Question 5

What are your warranty terms?

Accepted Answer

All our products come with a standard 24-month warranty against manufacturing defects. Warranty covers material and workmanship defects.

Question 6

What is your delivery time?

Accepted Answer

Stock items ship within 48 hours. Custom manufacturing orders take 7-14 business days.

Question 7

What certifications do you hold?

Accepted Answer

We hold ISO 9001:2015, CE marking (PED 2014/68/EU compliant), TS EN 1172 copper standards, and RoHS compliance.

Question 8

What are your payment terms?

Accepted Answer

For new customers: 50% upfront, 50% before shipment. Long-term clients can benefit from 30-60 day open account terms.

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